Refund policy

At RECALL, we want you to feel confident about your purchase. We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

This 30-day policy is offered in addition to any mandatory consumer rights that may apply in your country or region. Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Returns

To request a return under our voluntary 30-day return policy, please contact us within 30 days of receiving your order.

For change-of-mind returns, the item must be unused, in the same condition in which you received it, and in its original packaging. You will also need your order number, receipt, or other proof of purchase.

To start a return, contact us at info.recall100@gmail.com.

If your return meets the conditions of this policy, we will provide you with return instructions and confirm the appropriate return address for your order.

Please do not return your purchase to the manufacturer or send a product back without contacting us first. Returns sent without prior authorization may not be processed under our voluntary return policy.

For change-of-mind returns, customers are responsible for return shipping costs, except where applicable law requires otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at info.recall100@gmail.com with your order number and a description of the issue.

We may request photos or videos when reasonably necessary to help us assess the problem.

If we confirm that your item arrived damaged or defective, or that an incorrect item was sent, RECALL will provide an appropriate solution, which may include a replacement, refund, or other remedy as applicable.

For confirmed damaged, defective, or incorrect items, RECALL will cover applicable return or replacement shipping costs, where appropriate.

Your statutory rights regarding faulty, damaged, or non-conforming products remain unaffected.

Refunds

Once we receive and inspect an eligible change-of-mind return, we will notify you by email regarding the status of your refund.

If your return meets the conditions of our voluntary 30-day return policy, your refund will be issued to your original payment method.

Once the refund has been issued, please allow up to 10 business days for your bank, credit card company, or payment provider to process and post the refund to your account.

Original shipping charges, if any, are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

If more than 15 business days have passed after we have confirmed that your refund was issued and you have not received it, please contact us at info.recall100@gmail.com.

Late or Missing Refunds

If you have not received an expected refund, please first check your bank account or original payment method.

You may then contact your credit card company, bank, or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund more than 15 business days after we confirmed it was issued, contact us at info.recall100@gmail.com.

Sale Items

Unless otherwise clearly stated before purchase, sale or promotional items are eligible for our 30-day return policy under the same conditions described above.

This does not affect any mandatory rights you may have under applicable consumer protection laws.

Exchanges

If you would like to exchange your RECALL for another color, please contact us at info.recall100@gmail.com.

For voluntary change-of-mind exchanges, you may be asked to return the original item in accordance with this policy and place a new order for your preferred color.

If your product arrived damaged or defective, or if you received an incorrect item, please contact us before placing another order so we can help resolve the issue.

Return Shipping

For voluntary change-of-mind returns, you are responsible for the cost of returning the item to us, except where applicable law requires otherwise.

For confirmed damaged, defective, or incorrect items, RECALL will cover applicable return or replacement shipping costs, where appropriate.

If you are responsible for returning an item, we recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

RECALL is not responsible for return packages lost in transit when the customer is responsible for arranging the return, except where applicable law provides otherwise.

International Orders & Consumer Rights

RECALL sells to customers in multiple countries and regions. Consumer protection laws vary depending on your location.

Our voluntary 30-day return policy does not replace or limit mandatory consumer rights available under applicable local law.

If the consumer protection laws applicable to your purchase provide rights or remedies that are more favorable than this policy, those mandatory rights and remedies will apply.

For example, eligible consumers in the European Union generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable conditions and exceptions, as well as additional statutory rights concerning faulty or non-conforming goods. European Commission

Consumers in other jurisdictions, including the United Kingdom and Australia, may also have mandatory statutory rights that apply independently of this voluntary return policy.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

European Union – Right of Withdrawal

Where applicable, consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of delivery without providing a reason, subject to applicable legal conditions and exceptions. European Commission

RECALL's voluntary 30-day return policy does not reduce any mandatory rights available to EU consumers.

Australian Consumers

Where the Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded.

Australian consumers may be entitled to remedies including repair, replacement, or refund when applicable consumer guarantees are not met. RECALL's voluntary 30-day return policy operates in addition to, and does not replace, these statutory rights. ACCC

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at info.recall100@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.

If your order has already shipped, you may request a return after receiving it in accordance with this policy and any applicable consumer rights.

Return Address

Before returning any product, please contact us at info.recall100@gmail.com.

We will provide return instructions and confirm the appropriate return address for your order.

Do not send your return to the address shown on your original package or directly to the manufacturer unless RECALL specifically instructs you to do so.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, defective products, or incorrect orders, please contact:

RECALL Customer Support
Email: info.recall100@gmail.com