Shipping policy

At RECALL, we want to make your ordering experience as simple and transparent as possible. Below you’ll find information about order processing, estimated delivery times, tracking, and international shipping.

Order Processing

Orders are carefully prepared and processed within 1–5 business days after your order is successfully placed.

Business days generally exclude weekends and applicable public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

After your order has shipped, delivery typically takes 5–9 business days, depending on your destination and local carrier.

Including processing time, most orders can therefore be expected to arrive approximately 6–14 business days after the order is placed.

Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, high-volume periods, or other transportation disruptions.

Any mandatory rights you may have under applicable consumer protection laws remain unaffected.

International Shipping

RECALL ships to multiple countries and regions.

Shipping availability, delivery times, and any applicable shipping charges may vary depending on your destination. The shipping options and charges available for your order, if any, will be displayed at checkout.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless RECALL expressly states at checkout that such charges are included, any customs duties, import taxes, or similar charges imposed by local authorities may be the responsibility of the recipient, subject to applicable law.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may need time to update their systems.

Incorrect Shipping Information

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at info.recall100@gmail.com.

We will do our best to update your information before the order is processed or shipped, but we cannot guarantee that changes can be made after processing has begun.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your shipment may be experiencing an unusual delay, contact us at info.recall100@gmail.com and we will help you investigate the shipment.

A delay beyond the estimated delivery timeframe does not affect any mandatory cancellation, refund, or other rights you may have under applicable consumer protection laws.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us at info.recall100@gmail.com.

We will review the available tracking information and work with the carrier or shipping provider to determine an appropriate resolution.

Please do not file multiple claims for the same shipment while an investigation is ongoing.

Packages Marked as Delivered

If your tracking information shows that your order was delivered but you cannot locate it, please first check the delivery location, surrounding areas, and with other members of your household or building who may have received it.

You may also wish to contact the local carrier using your tracking number.

If you are still unable to locate your order, contact us at info.recall100@gmail.com so we can review the situation with you.

Separate Packages

In some cases, items within the same order may be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees solely because RECALL chooses to split an order into multiple shipments.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at info.recall100@gmail.com.

We will do our best to accommodate your request. However, once an order has entered processing or has shipped, we may not be able to cancel or modify it.

If your order has already shipped, please refer to our Return & Refund Policy for information about requesting a return after delivery.

Contact Us

If you have questions about your order, shipping, tracking, or delivery, please contact:

RECALL Customer Support
Email: info.recall100@gmail.com